December 1, 2015

A.F.I.P. Boot Camp

Last year's Association of Finance and Insurance Professionals certification course, the A.F.I.P. Boot Camp, that was held in Pittsburgh was a great success. 15 F&I, Sales, and Compliance Managers were certified in federal and state laws and regulations that govern our business. Since then we have had several requests for another boot camp. We have been in contact with A.F.I.P. and are looking to host one February 11th and 12th, 2016, in Pittsburgh. If you would like to know more about the cer...

December 1, 2015

Your Training Ideas

The best training ideas come from those of you who are working in the dealerships every day. Some of you are exceptionally resourceful

Here are some techniques you are using that have enhanced your success:

  • Presenting your menu first thing during delivery so you have a chance to return to it through out the paperwork signing.
  • Offering a seasonal special that links products together and gives a discount for the purchase of multiple products.
September 1, 2015

Stop Using Incorrect Terms!

As professionals, part of the job is knowing your products. That means knowing their features and benefits but it also means knowing what to call them to give the most accurate portrayal of them as possible to potential buyers; buyers who are only at your place of business once every several years. A few of the most misused terms are below:

Extended Warranties - or sometimes, just "warranties". F&I Managers sell service contracts, extended service plans, vehicle service agreem...


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