F&I Training

Providing F&I training and development is part of Jeram Marketing’s growth strategy, and a key differentiator that separates us from many F&I companies.  The training department at Jeram Marketing, taken in-house in May of 2007, has already provided services to our clients that include dealership observations and a training seminar for F&I managers and sales managers.  Our full list of services includes:
Dealership Observations:  Often it’s difficult to see your business when you spend so much of your time IN your business.  Our observations include:

  • interviewing several key members of your sales and sales management teams, as well as your F&I manager
  •  unobtrusively observing the relationship and interaction between your F&I department and the sales people and sales management in your store
  • following your F&I manager through their day(s) as they interact with customers
  • review logs and reports looking for trends and profit potential

Afterward we will make recommendations based on our observation and offer support and training to successfully implement them.  Continued monitoring and follow-up of the F&I department is ongoing.
F&I Training classes/seminars:  We currently offer:

  • single-item focus group training
  • half and full-day intermediate and advanced training seminars

Look for Jeram Marketing’s first complete Beginner F&I class coming soon!  This is for the inexperienced individual and includes:

    • The structure of the F&I office and the automobile dealership
    • The structure of an automobile transaction
    • Payment and rate quotes
    • Compliance and laws as they impact the F&I office
    • Banking and working with lenders
    • Forms and paperwork – including bank forms and state motor vehicle paperwork
    • F&I product information including extended service contracts, GAP, tire protection, insurance products, etc.
    • Finance conversions
    • The turnover and customer interview
    • The menu presentation – paper menus and electronic menus
    • Overcoming customer objections to F&I products
    • Regular video-taping and graded tests will be an integral part of the class

On-Site Development:  As part of the observation process, or as a stand-alone, we will spend one-on-one time at your dealership working with you F&I manager on all aspects of the job; from paperwork to profit.
We will work with you and your management to provide recommendations that work within your processes and systems to improve and increase your F&I department income.
Hiring assistance:  We will assist you in finding the right person for the F&I position, whether it’s a F&I manager or director you are looking for.  From narrowing down the search for you to offering a second opinion, we provide whatever level of support you need.
F&I Newsletter:  Our quarterly publication provides F&I managers with training tips and news to keep them current with fresh ideas.  See our most recent newsletter under the Home tab of our website.

 

 

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